Return Policy

We always aim to deliver the highest quality of product. If for any reason there is a problem with the product you have received we will be happy to initiate a return transaction. Please read below our returns policy. If you need any more information regarding the return of an item please contact us by email on returns@eurasiacrafts.com

Please note that we are not able to offer returns for Body Jewellery/Jewellery, Fashion Lenses, Bikinis and Underwear.

Please complete the Returns Form enclosed with your order and from there you can arrange for the item(s) to be sent back to us through any postal service of your choice

Items should wherever possible be returned in their original packaging with any enclosed documentation and a completed Returns Form.

It is very important that when you return an item that we know the order number to which it relates, your details and whether you want a refund or an exchange. Without these details will not be able to process your order

If you are returning a non-faulty item outside the Distance Selling Regulations, then the cost of returning the item to us is your liability.

The item is your responsibility until it reaches us so for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund return items lost in the post.

We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that: you may inspect and try on the goods as you would try them on in our store but tags should not be removed from any item and the original packaging should be retained. Goods should not be soiled, torn or damaged

Please send your returned goods to:

Eurasia Crafts Ltd

58 Queen Street

Glasgow

G1 3DS

UK

Please allow 4 working days from our receipt of your goods, for us to process your return. Once this has been completed, you will receive a confirmation email (the email will be sent to the same email address as your order confirmation).

After receiving the return confirmation email, please allow 7 days for exchanged goods’ shipping, or 5-10 days for a refund to be credited to your account. This timeframe is dictated by your bank or card issuer.

Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (e.g. the card has expired) we will contact you to discuss alternatives.

As soon as your return has been processed by our warehouse, we'll email you to let you know. International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains 'returned goods'

 

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